TERMS AND CONDITIONS

Effective August 17, 2026 | Advance Components, Inc.

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING THE SITE OR PLACING AN ORDER, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR PLACE AN ORDER.

1. Store Operator and Scope

These Online Store Terms and Conditions (the “Terms”) govern access to and purchases through the website on which they appear (the “Site”). The Site is owned and operated by Advance Components, Inc., a Texas corporation (“Advance,” “we,” “us,” or “our”). DUPLEX and DUPLEX Reusable Screws are brands of Advance and are not separate legal entities.

These Terms apply to online purchases from Advance. A separately signed distributor agreement, credit agreement, quotation, purchase-order acknowledgment, or other written agreement may contain additional or different terms. If there is a direct conflict, the separately signed agreement controls the transaction it covers.

2. Eligibility and Permitted Use

You must be at least 18 years old and legally capable of entering into a binding contract to use the Site or place an order. If you purchase on behalf of a company or other organization, you represent that you have authority to bind it to these Terms.

You may use the Site only for lawful purposes. You may not interfere with Site operation, attempt unauthorized access, introduce malicious code, scrape the Site in a manner that burdens its systems, misuse product or pricing information, or use the Site in violation of law.

3. Product Information and Availability

We make reasonable efforts to display product descriptions, dimensions, colors, quantities, images, specifications, availability, and pricing accurately. Images may not show exact color or scale, and minor manufacturing variations may occur. We may correct errors, update information, discontinue products, or limit quantities at any time. If a correction materially affects an order already placed, we will notify you and provide an appropriate opportunity to accept the correction or cancel the affected item.

4. Orders and Acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not constitute acceptance. We may accept or decline an order, in whole or in part, for reasons including product availability, suspected fraud, payment issues, pricing or description errors, export restrictions, or quantities inconsistent with ordinary use or stated purchase limits.

A contract is formed when we send an express acceptance or shipment confirmation, or when we ship the product, whichever occurs first. If we decline an order after payment authorization or collection, we will void the authorization or refund the amount collected for the declined portion.

5. Prices, Taxes and Payment

Prices are shown in U.S. dollars unless stated otherwise and may change without notice. The price charged is the price displayed at checkout when the order is submitted, subject to correction of obvious errors. Shipping, handling, taxes, duties, and other disclosed charges are additional unless expressly included.

You are responsible for sales, use, excise, value-added, customs, and similar taxes or charges applicable to your purchase, except taxes imposed on Advance’s net income. A valid exemption certificate must be provided and approved before tax-exempt treatment is applied.

You authorize Advance and its payment processors to charge the payment method submitted for all amounts shown at checkout. Advance may use third-party payment processors and generally does not receive or store complete payment-card numbers. Payment-card charges may occur when the order is placed. Open-account terms apply only when separately approved in writing by Advance.

6. Shipping, Delivery and Risk of Loss

Available shipping methods, estimated charges, and any estimated delivery dates will be shown at checkout or in an order confirmation. Delivery dates are estimates unless Advance expressly agrees otherwise in writing.

For orders subject to U.S. consumer law, we will ship within the time stated or, if no time is stated, within the period required by applicable law. If a material delay occurs, we will provide any notice, consent option, cancellation right, or refund required by applicable law.

For ordinary U.S. web-store orders, title and risk of loss pass to you when the products are delivered to the destination shown on the order, except where applicable law provides otherwise. For separately quoted commercial freight or export transactions, the applicable Incoterms® 2020 rule and named place stated in the quotation or acknowledgment control.

Inspect the shipment promptly. Report visible shipping damage, shortages, incorrect items, or other discrepancies through the Site’s Contact Us page as soon as reasonably possible, preferably within five business days. This request does not eliminate rights that cannot lawfully be limited. Keep the product, packaging, shipping label, and photographs needed to investigate a claim.

7. Order Changes and Cancellations

Contact us promptly if you wish to change or cancel an order. We will make reasonable efforts to accommodate the request, but an order cannot be changed or cancelled after it has entered processing, been packed, shipped, specially manufactured, or otherwise committed to production or procurement.

If cancellation is accepted, you remain responsible for non-recoverable costs that were clearly disclosed or separately agreed for custom or special-order goods.

8. Returns and Refunds

Except for products sold as final sale, custom, special order, clearance, or otherwise identified as non-returnable, unopened and unused standard products in resalable condition may be requested for return within 30 days after delivery.

Before returning a product, request a Return Material Authorization (“RMA”) through the Site’s Contact Us page and provide the order number, item and quantity, reason for return, and photographs when relevant.

Unauthorized returns may be refused. An RMA expires 30 days after issuance unless we extend it in writing. Customers should not return goods until the RMA is approved and return instructions are provided.

• Advance error, defective product, or product damaged in transit before delivery: Advance will provide an appropriate remedy and will pay or reimburse reasonable authorized return shipping.

• Visible shipping damage or order discrepancies: must be reported within five business days after delivery—additional time allowed for concealed defects.

• Customer preference or ordering error: the customer is responsible for return shipping and original shipping charges are not refundable. A 20% restocking fee may apply if disclosed when the RMA is issued.

• Returned products must be complete, unused, unaltered, properly packaged, traceable to the order, and in resalable condition unless the return concerns a claimed defect or shipping damage.

• Approved refunds are issued to the original payment method, within 10 business days after inspection. Financial institutions may require additional processing time.

Nothing in this section limits any nonwaivable rights or remedies under applicable law.

9. Product Selection, Installation and Safety

You are responsible for determining whether a product is suitable for the intended application and for following product instructions, technical data, warnings, building codes, project specifications, and safe work practices. Product selection and installation should be performed by qualified people when the application requires specialized knowledge. Do not use a product in a structural, life-safety, lifting, fall-protection, or other critical application unless the product documentation expressly approves that use.

Statements regarding repeated use, including any “tested for reuse” statement, describe testing under stated conditions and are not a guarantee that every screw can be reused a specific number of times in every substrate, installation, or field condition.

Inspect reusable products before each use and discard any product that is bent, cracked, stripped, corroded, excessively worn, or otherwise damaged.

10. Limited Product Warranty

Advance warrants to the original purchaser that, at the time of delivery, products sold by Advance will be free from material defects in materials and workmanship and will materially conform to Advance’s published specifications applicable to the product.

Unless a longer written warranty is provided with a product, a warranty claim must be submitted within 90 days after delivery and within a reasonable time after discovery of the claimed defect.

This limited warranty does not cover ordinary wear, cosmetic variation, misuse, abuse, neglect, improper storage, improper selection or installation, unauthorized modification, use contrary to instructions, abnormal conditions, or damage caused by tools, substrates, chemicals, corrosion, accidents, or third parties.

After reasonable verification of the covered claim, Advance will, at its option, replace the affected product, refund the purchase price paid for it, or issue an agreed credit. These remedies are the purchaser’s exclusive remedies for breach of this limited warranty, except to the extent applicable law requires otherwise.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADVANCE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADVANCE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF USE, OR LOSS OF DATA, ARISING OUT OF THE SITE, A PRODUCT, OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADVANCE’S AGGREGATE LIABILITY ARISING FROM A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT PAID TO ADVANCE FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY TO THE EXTENT CAUSED BY FRAUD, WILLFUL MISCONDUCT, OR OTHER CONDUCT FOR WHICH LIMITATION IS PROHIBITED.

12. Business-Customer Indemnity

If you purchase in the course of a business, you agree to defend, indemnify, and hold Advance and its officers, directors, employees, and agents harmless from third-party claims, damages, and reasonable costs arising from your unlawful conduct, material breach of these Terms, unauthorized product modification, or use or resale of a product contrary to Advance’s instructions or applicable law. This section does not require you to indemnify Advance for a claim to the extent caused by Advance’s negligence, defective product, or willful misconduct. This section does not apply to an individual purchasing primarily for personal, family, or household use.

13. Intellectual Property

The Site and its text, graphics, photographs, videos, product names, trademarks, logos, trade dress, designs, downloads, and other content are owned by or licensed to Advance and are protected by intellectual-property laws. Advance Components®, DUPLEX®, DUPLEX® Screw, associated logos, product packaging, and orange-head trade dress are proprietary rights of Advance. No license is granted except the limited right to use the Site for lawful purchasing and informational purposes. You may not copy products, packaging, Site content, or branding; remove notices; register confusingly similar names or domains; or imply sponsorship or authorization without Advance’s prior written permission.

14. Export Controls and Sanctions

You may not purchase, export, reexport, transfer, or use products in violation of U.S. export controls, sanctions, embargoes, or other applicable trade laws. You represent that you are not a prohibited or restricted party and are not acting for one. For separately arranged export transactions, the quotation, acknowledgment, and applicable Incoterms® 2020 rule will govern allocation of export, import, freight, insurance, duty, and documentation responsibilities.

15. Governing Law and Disputes

These Terms and transactions with Advance are governed by the laws of the State of Texas, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to any nonwaivable right under applicable law, exclusive venue for a dispute will be the state or federal courts located in Dallas County, Texas, and each party consents to their jurisdiction.

16. Changes to These Terms

We may update these Terms by posting a revised version with a new effective date. Revised Terms apply prospectively to Site use and orders submitted after they become effective. The Terms in effect when an order is submitted govern that order unless a change is required by law or the parties agree otherwise.

17. General Provisions

If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign an order or these Terms without our written consent; Advance may assign them in connection with a merger, reorganization, sale of assets, or similar transaction. Headings are for convenience only. Electronic records and communications satisfy requirements that a communication be in writing. These Terms, the applicable Privacy Policy, and any policies or written transaction documents expressly incorporated into them constitute the agreement concerning the Site and online order.

18. Contact

Questions, order issues, RMA requests, warranty claims, and legal notices may be submitted through the Contact Us page on the Site or mailed to:

Advance Components, Inc.
2920 Commodore Drive, Suite 100
Carrollton, Texas 75007
United States

You may also contact our Sales Department at Advance Components, Inc. at (972) 446-5500. Ask for Sales and reference your order number.